Dear User, we would like to inform you that we are currently in the process of updating our privacy policy in accordance with new regulations.
Comprehensive Privacy Policy
Last updated: December 10, 2021
OPERADORA SWINGEE SAPI de C.V., operating under the commercial name Premier Travel Club, part of the "Original Group" business group, located at Km 3.5 Boulevard Kukulcán, Hotel Zone, Cancún, Quintana Roo, Mexico, C.P. 77500, is responsible for the processing, use, and protection of personal data provided in accordance with the Federal Law on Protection of Personal Data Held by Private Parties.
Purposes of Data Processing
The personal data requested is necessary to provide the service you have requested and will be used for the following:
Primary Purpose:
- Accommodation services
- Goods or products required in relation to secondary purposes
- Changes to products or services
- Security
- Evaluation of the quality of service we offer
- Compliance purposes
Secondary Purpose:
- Round-trip airport transfers (airport – hotel, hotel – airport)
- Spa services
- "Premier" membership invitation
- Information on promotions and special offers
- Credit for travel agents (suppliers) and database providers, as well as payment options
If you do not wish for your personal data to be processed for these secondary purposes, please send your written request to our legal department via email: legal@original-group.com, located at: Calle Sierra Lot 17-01, SM. 3, Mz. 9, Cancún, Quintana Roo, CP 77500, or via email: dataprotect@original-group.com. For any questions or clarifications regarding the procedure, or if you wish to express your disapproval of this privacy notice, please contact the following: USA: 1 888 201 7551, Canada: 1 888 655 9311, Mexico: 01 800 500 0587, with our Privacy Department.
Choosing not to share your personal data for the purposes indicated above does not mean we will deny you the services or products requested or contracted.
Personal Data Collected
- Name
- Address
- Mobile phone
- Home phone
- Office phone (suppliers)
- Company name (suppliers)
- Federal Taxpayer Registry (suppliers)
In addition, for the purposes disclosed in this privacy notice, we will use the following sensitive and/or financial personal information requiring special protection: Credit cardholder name, card number, expiration date, card type (Visa, MasterCard, American Express), and security code. For suppliers, we need bank account details such as: bank name, account holder name, account number, and routing number (CLABE).
Data Transfers
Your personal data will be transferred and processed within and outside the country with the following persons, companies, organizations, and authorities for the following purposes:
| Recipient | Purpose |
|---|---|
| Aventour (Mexico and USA) | Transfers: Airport – hotel – airport |
| Operadora Nueva Vida, S.A. de C.V. | Receive an invitation to our internal timeshare membership program "Premier" |
Please note that for the transfers indicated in the table above, your explicit consent is required under Article 9 of the Federal Law on Protection of Personal Data Held by Private Parties. Please indicate whether you accept or reject the transfer of your data. If you do not reject this procedure, it will be understood that you have given your authorization.
ARCO Rights
You have the right to know what personal data we hold, how it is used, and the conditions of its use (Access); request correction of your information if it is outdated, inaccurate, or incomplete (Rectification); request deletion of your data from our records or databases if you believe it is not being used in accordance with the principles and obligations stipulated in the regulation (Cancellation); and object to the use of your data for specific purposes (Opposition). These are known as ARCO rights.
To exercise any of the ARCO rights, you may send a written request at any time to our Legal Department at: OPERADORA SWINGEE SAPI de C.V., Calle Sierra Lot 17-01, SM. 3, Mz. 9, Cancún, Quintana Roo, C.P. 77500, or via email: dataprotect@original-group.com.
Your request must contain and be accompanied by the following:
- Your full name, address, and email to allow us to respond to your request;
- Document proving your identity (copy of an official ID with photo and signature);
- Clear description of your request, the right you wish to exercise, or if you wish to limit the use of your information, access your personal data, and/or revoke your consent;
- Clear and precise description of the personal data authorized by you;
- Any other element or document that facilitates the location of your personal data;
- A notarized power of attorney (POA) signed by two witnesses (copy of an official ID with photo and signature of the grantor and the acceptor) if the person is an agent promoting or representing the data subject.
If you are requesting the correction of your personal data, you must indicate the changes to be made and provide the necessary documentation to support your request.
For more information about the procedure and requirements for exercising your ARCO rights, call: USA: 1 888 201 7551, Canada: 1 888 655 9311, Mexico: 01 800 500 0587; you can also visit our website www.original-group.com to contact our Legal Department to process all requests for exercising your rights, as well as to address any questions you may have regarding the use of your personal data.
Contact details for our Privacy Department are: Privacy Department, located at Calle Sierra Lot 17-01, SM. 3, Mz. 9, Cancún, Quintana Roo, C.P. 77500, email: dataprotect@original-group.com, phone numbers: USA: 1 888 201 7551, Canada: 1 888 655 9311, Mexico: 01 800 500 0587.
Revocation of Consent
You may revoke your consent for the use of your personal data if it was not previously authorized. However, please note that your request may not be eligible in all cases, nor result in the immediate termination of the use of your personal data, as sometimes it is a legal obligation to continue using this information. Please note that, in certain cases, the withdrawal of consent does not mean we cannot continue providing the requested service or terminate your relationship with us.
The deadline for following up on your request is provided in Article 32 of the Federal Law on Protection of Personal Data Held by Private Parties. It states: No more than twenty business days from the date the request is received to inform the contractor of the decision taken, so that, if applicable, it can be assigned within fifteen days following the communication of the response, allowing the extension of the mentioned deadlines once for a period, provided it is justified by the circumstances.
To limit the use and disclosure of your personal data, we offer the following: Registration in the Public Registry to Avoid Advertising, which records that your personal information may not be used for advertising or commercial promotion of goods or services by the CJF on the website http://rpc.profeco.gob.mx, or call from Mexico, Guadalajara, and Monterrey: 96 28 00 00, and the rest of Mexico: 01 800 962 8000.
To unsubscribe from our newsletter, you will find an "Unsubscribe" button at the bottom of our emails. This button will take you to a website where you can inform us of the reason for your cancellation. We invite you to leave your suggestions on how we can improve the delivery of our emails. If you prefer not to leave a comment, simply check the box "No reason, just let me out".
Use of Cookies and Tracking Technologies
Please note that our website uses cookies and other technologies through which we can monitor the behavior of Internet users, as well as provide a better service and user experience when browsing our site.
The personal data we collect from these tracking technologies are:
- Pages opened and selected information from our website history
- Personal information described above, such as: Name, address, mobile phone, home phone, and email, which is stored only in the case of a reservation or subscription, and which you have provided to our web forms with this personal data.
- Sensitive information about the cardholder such as: Credit cardholder name, account number, expiration date, card type (Visa, MasterCard, American Express), and security code for online payment of your reservation; as well as bank account details (suppliers): Bank, cardholder name, account number, and routing number (CLABE).
We store data for a predetermined period of time. For each type of data, we set retention periods based on the reason for its collection. We retain some data if it is useful to help us understand how users interact with our features and how we can improve our services.
It is important to communicate that the monitoring and storage of information stored by these websites only includes cookies; however, we cannot track the IP address.
These data will be used for the primary purposes listed above.
This technology can be disabled in Internet Explorer by following these steps: For Internet Explorer 7:
- Open Internet Options, click the Start button, click: Control Panel, click: Network and Internet, and then click: Internet Options.
- Click the General tab, and then, under Browsing History, click: Delete.
- Under History, click: Delete History, and then click Yes to confirm that you want to delete the history.
- Click Close, and then click OK.
For Internet Explorer 8:
- Open Internet Explorer, click the Start button, and then click Internet Explorer.
- Click the Safety button, and then click: Delete Browsing History.
- If you do not want to delete cookies and files associated with websites in your Favorites list, select Preserve Favorites website data.
- Check the box next to the categories of information you want to delete.
- Click Delete.
For more information about the use of these technologies, visit: http://windows.microsoft.com/en-us/windows-vista/clear-the-history-of-websites-youve-visited.
Additionally, please note that we will share this information with third-party companies for the purposes listed in the table:
| Recipient of personal data | Purpose |
|---|---|
| Interguest, US-based reservation system provider | Booking engine |
| One, dedicated hosting provider | Web Hosting |
Privacy Policy Updates
This privacy notice may be modified at any time without prior notice. These changes or updates may be related to new legal requirements, our own needs regarding the products or services we offer, our privacy practices, changes in our business model, or other reasons.
We are committed to keeping you informed about changes related to our privacy policy through the following means:
- Our website: www.premiertravelclub.mx
- Email sent from our account: dataprotect@original-group.com
The process by which we will notify you about changes or updates to our privacy policy will be based on the need, according to the list of users of our services who have accepted the terms and conditions set forth in this document.
It is important to note that the official representative of the Federal Law for the Prevention and Identification of Operations with Illicit Resources, along with the list of obligations contained in Articles 21 and 22, your information and documentation provided by you will be sent to the Mexican Ministry of Finance and Public Credit through the submission of all notices stipulated by this Law.
